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Microsoft Dynamics CRM

Combine familiar Microsoft Office applications with the powerful CRM software to improve marketing effectiveness, boost sales, and enrich customer service interactions. Microsoft Dynamics CRM equips business professionals with access to customer information through a familiar Microsoft Outlook experience which helps ensure rapid user adoption and fast results.

And with Microsoft Dynamics CRM Online, you get the same powerful CRM software delivered as a cloud service from Microsoft, enabling instant-on anywhere access, predictable pay as you go pricing, and a financially backed service level agreement (SLA).

Deliver on the power of productivity with a CRM solution which is:

  • Familiar - software that empowers people through natural, productive, and insightful experiences.
  • Intelligent - real-time analytics and streamlined business processes that enable informed decisions and operational efficiencies.
  • Connected - connections across people, processes, and ecosystems that allow businesses to maximize the value of relationships and systems.

Microsoft Dynamics CRM is a comprehensive solution that offers the following modules:

  • Sales Force Automation

    Microsoft Dynamics CRM optimizes your sales efforts with the familiar and intelligent features. You can take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates, and achieve real-time insight.

  • Marketing
    Microsoft Dynamics CRM is flexible, easy to use, and engineered to fit your business. Transform every touch point into a marketing opportunity and harness the undiscovered potential within your customer base.

  • Customer Service
    Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that let them work in a personal, natural way. This intelligent solution informs customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative, and integrated organization.

  • Extended CRM: xRM
    Organizations also need to manage other relationships that are integral to success-employees, partners, suppliers, distributors, vendors, and many other critical stakeholders. Microsoft Dynamics CRM can easily be customized for these "Extended CRM" scenarios and enhance the value of all relationships, improve business relevance and fit, drive operational excellence and increase business insights.